Info – Policies and Procedures

You can report any faulty items or maintenance issues to your support worker or email lca@larneccc.org.uk
Emergency heating or gas issues can be reported straight to NIHE, please inform your support worker if you report any repairs.
Repairs to NIHE can be reported by:

Online – The Housing Executive
Online – https://www.nihe.gov.uk/My-Housing-Executive/Repairs/Report-a-repair.aspx
By texting 66644 starting your message with the word “Repair” and remembering to include your address.
Or by calling their Repair Line on 03448 920 901 (Lines are open 24 hours for emergency repairs only)

We operate a NO Smoking policy in all our units
Emergency Numbers

PSNI
Tel: 0845 600 8000/999
Fire Brigade
Tel: 999
Gas
Tel: 0800 002 001
Gateway
Tel: 028 94424377
NI Water
Tel: 03457440088
NIE
Tel: 03457 643643

In Case Of Fire:

Leave the premises
Phone the Fire Brigade – Tel: 999
– Phone Support worker on Tel: 07809904505
or LCCC Tel: 028 28273362.
– Go to designated area – lay-by at Greenland Parade.
– Inform Fire Service if everyone is accounted for. Wait for instructions.
– Do not re-enter the building until told safe to do so.
– If unable to leave: Stay put – Close all doors.

Ring 999 and await rescue
Contact your support worker

What To Do If You Smell Gas

Do:

  • Open doors and windows to allow fresh air in.
  • Turn off the gas at the mains tap, which is usually near the meter. Move the handle a quarter turn until it’s at 90 degrees from the pipe to shut off the gas supply.
  • Leave the property.
  • Phone the National Gas Emergencies number on 0800 002 001 only use a mobile phone from outside the property. The number is free and available 24 hours a day.
  • Follow the advice given by the emergency adviser.
  • Wait outside for a gas engineer to arrive.
  • If you are feeling unwell, visit your GP or hospital immediately. Tell them you may have been exposed to a gas leak or carbon monoxide poisoning.

Don’t:

  • Smoke, light a match or use any other naked flame.
  • Turn any electrical switches on or off.
  • Use doorbells, mobile phones or any other electrical switches which could cause a spark.
If you accept an offer of another tenancy, please inform your support worker as soon as you can. Your support worker will then arrange to meet with you. She will conduct an exit interview and put in place an exit strategy to support you to move on. This must be completed in order to end your tenancy and move your housing benefit claim to your new property. Failure to do so could result in financial implications.
Larne Crisis Accommodation (office.com)